Support
Partner Resources
Family Resources
Talking Points
At BVA, we believe that communication with families is key to student success. One way we like to communicate is via text message through Talking Points, our multilingual platform. As a family member, you will receive messages via text message or you can download the app.
How It Works
Educators message families, then the families receive messages in their home language.
Checking Student Grades
We want to encourage you to log into your student's Canvas account and check their academic progress each week using this link. Please look for current grades and any assignments that are missing to date.
Orientation
In case you missed it or just want to review, here’s the link for this year’s learning coach orientation: Learning Coach Orientation 2023-24
Student Success Team
At BVA, our student success team is dedicated to helping you achieve your academic and personal goals. From onboarding support to ongoing guidance, our team is here to ensure you have the tools, resources, and encouragement you need to thrive in an online learning environment. Whether you need help navigating courses or connecting with additional support services, we're just a click away. Your success is our priority!
Contact your Student Support Advisor by logging into your Genius account here!
Technology Support
At BVA, technology does not replace human connection. Partners, students, and families that choose BVA receive the highest quality customer service and technical support. Benefits include:
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An advisor that serves as a single point of contact for all questions and access to information.
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All-day access to tech support for immediate assistance resolving any hardware, software, or access issues.
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Daily access to the virtual office to meet with teachers, discuss assignments, and receive individualized support.
If you need technical assistance, create a support ticket by emailing helpdesk@bvapa.org.
Our Technical Support team will contact you as soon as possible. In the email, include as much detail as possible on the issue and the best way to contact you, including your phone number if a voice call is desired. Please note that if your regular email isn't working, you may also send a text to the same email address to create a support ticket.
